Privacy Policy

Kiwano Beauty Lounge, Zurich - As of: March 2026

1. Data Controller

Responsible for data processing: Kiwano Beauty Lounge, Zurich, Switzerland. Contact: info@kiwano.ch

2. Legal Basis

Personal data is processed on the basis of the Swiss Data Protection Act (nDSG, effective September 1, 2023) and, where applicable, the EU General Data Protection Regulation (GDPR). Legal bases include: consent, contract performance, legitimate interests, and legal obligations.

3. Data Collected

In the course of our services, we collect: name, email address, phone number, booking data (date, time, service, artist), payment information, and voluntary details such as addresses and notes (e.g., allergies).

4. Purpose of Data Processing

Your data is processed for: managing and executing appointment bookings, communication regarding your appointments (confirmations, reminders, changes), providing our services, accounting and tax purposes, and, with your consent, marketing communications.

5. Online Booking System

Our online booking system processes your data for appointment management. Data is transmitted encrypted and stored on secure servers in Europe. Booking data is linked to your customer profile to provide a better experience.

6. Cookies and Analytics

Our website uses technically necessary cookies for operating the website and booking system. Analytical cookies are only set with your consent. You can change your cookie settings at any time in your browser.

7. Third Parties

We use the following third parties: Resend (email delivery for booking confirmations), Google Cloud (hosting and infrastructure). Data processing agreements are in place with all third parties in accordance with nDSG and GDPR requirements.

8. Data Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. These include encryption, access controls, and regular security reviews.

9. Retention Period

Personal data is only stored for as long as necessary for the stated purposes or as required by legal retention obligations. Booking data is generally retained for 5 years. You may request deletion of your data at any time, provided no legal retention obligations apply.

10. Your Rights

You have the right to: access your stored data, rectification of inaccurate data, deletion of your data, restriction of processing, data portability, and objection to processing. To exercise your rights, contact us at info@kiwano.ch.

11. Right to Complain

You have the right to lodge a complaint with the competent data protection authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC).

12. Changes

We reserve the right to amend this privacy policy at any time. The current version is always available on our website.

Kiwano Beauty Lounge, Zurich